Editorial Complaints Policy

Last Updated: 19-7-2023

At Vape-Gallery, we strive to provide accurate, balanced, and high-quality content to our readers. We value your feedback and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines the process for raising and addressing concerns or complaints related to the content published on Vape-Gallery.

Scope of Complaints:

This policy applies to complaints concerning factual accuracy, misleading information, editorial bias, plagiarism, copyright infringement, or any other issues related to the editorial content published on Vape-Gallery. This policy does not cover advertising or user-generated content, which are subject to separate policies.

Submitting a Complaint:

To submit a complaint, please send an email to [email protected]. Include the following information:

Your name and contact details (email address, phone number).
A clear and concise description of your complaint, including the specific article(s) or content in question.
Supporting evidence, such as URLs, screenshots, or references to support your complaint.

Complaint Review Process:

Acknowledgment: Upon receiving your complaint, we will acknowledge receipt within [X] business days. We may request additional information or clarification if needed.
Investigation: We will conduct a thorough and impartial investigation into the complaint. This may involve reviewing the relevant content, consulting with the authors or editors involved, and considering any evidence or documentation provided.
Response and Resolution: We will provide a written response to your complaint within [X] business days of acknowledging it. Our response will include:

Acknowledgment of the issues raised in the complaint.
An explanation of our findings and assessment of the complaint.
Any actions taken or to be taken as a result of the complaint.
Suggestions for resolution, if applicable.

Appeals:

If you are not satisfied with our response or believe that your complaint was not adequately addressed, you may request a review of your complaint by contacting [email protected] within [X] business days of receiving our response. An independent party will assess the complaint and provide a final response within [X] business days.

Confidentiality:

We treat all complaints with strict confidentiality, and personal information provided will only be used for the purpose of investigating and resolving the complaint. We may seek your consent to share your complaint with relevant parties involved in the investigation or resolution process.

Policy Review:

We review this Editorial Complaints Policy periodically to ensure its effectiveness and relevance. Any updates or changes will be posted on our website.